Terms & Conditions

Introduction

Thank you for visiting Ashstone Studios Support Portal. We provide products and support resources to enhance your website building experience. Please read these Terms of Service carefully, as you must agree to them in order to use our Service.

Definitions

Throughout this Agreement, certain words or phrases have specific meanings:

• “Agreement” refers to these Terms & Conditions.
• “Service” refers to the services we provide, including our technical support, Support Portal resources, Shopify themes (whether obtained via Shopify, our Site, or via email), and the Site itself.
• “Site” refers to our support portal: https://ashstonestudios.zendesk.com.
• “Ashstone Studios Support Portal” refers to our company, our Site, our Service, or a combination thereof, depending on context.
• “User” refers to anyone who uses our Service, including visitors to our Site and those submitting support tickets.
• “You” refers to the person entering into this Agreement with Ashstone Studios Support Portal.

What We Offer

Ashstone Studios Support Portal provides support for our Shopify themes. We sell these themes exclusively through Shopify.com (“Shopify”). Shopify controls the transactions, pricing, and support policies, and manages the license for each purchase.

Ashstone Studios Support Portal offers technical support to anyone who purchases our themes from Shopify. This support is available via Get Support. Only verified Shopify buyers can access full support services using their valid Shopify purchase code.

Eligibility

To use our Service, you must:

• Not violate any local or international laws applicable to your location.
• Be at least 18 years old or the minimum legal age to enter into a contract in your jurisdiction.
• If signing up on behalf of an organization, be authorized to bind that organization to this Agreement.
• Provide the personal information required to use our support Service.

Nature of Service

Ashstone Studios Support Portal offers templates and support but makes no representations, warranties, or endorsements regarding content displayed using such templates. You acknowledge that Ashstone Studios Support Portal does not endorse websites built with its templates and release us from any liability relating to the acts or omissions of Users.

Rules of Use

You must not:

• Violate any applicable laws.
• Post or send violent, pornographic, racist, hateful, or otherwise objectionable content through our support tickets or community forums.
• Infringe intellectual property rights, defame, impersonate, or violate the rights of others.
• Compromise the security of our Site, Service, or other Users’ devices.
• Engage in actions that could bring Ashstone Studios Support Portal into disrepute.

Copyright & Intellectual Property

• Our Copyright: Do not copy, distribute, display, or reproduce any information, documentation, or code on the Site without prior written permission.
• Your Content: By submitting content (such as support queries or feedback) to Ashstone Studios Support Portal, you grant us a non-exclusive, universal, perpetual, irrevocable, sublicensable, commercial, and non-commercial right to use, distribute, and publish that content for the purposes of providing support and improving our services. You warrant that you have the rights to grant this license.

Revocation of Consent

Ashstone Studios Support Portal may revoke your permission to use our intellectual property at any time. You agree to cease usage immediately upon request.

Copyright & Trademark Infringement

To report infringement, please provide:

1. Your name and contact information.
2. The name of the party whose copyright is infringed.
3. A description of the work and its location on our Site.
4. A statement of good faith belief that the use is unauthorized. Submit these notices via our Get Support.

Defamation

Ashstone Studios Support Portal prohibits defamation. If you believe a User has posted defamatory content on our portal, please notify us through our support website.

Representations & Warranties

We make no warranties regarding the merchantability or fitness of our Service for any purpose. You release Ashstone Studios Support Portal from liability arising from our Service, including failure of service, negligence, or other causes. Ashstone Studios Support Portal is not responsible for damages caused by third parties or for failures of third-party goods or services.

Indemnity

You agree to indemnify Ashstone Studios Support Portal for any claims arising from your use of our Service, including legal fees, court costs, and disbursements.

Governing Law & Disputes

This Agreement shall be governed by applicable law. Any disputes arising under this Agreement shall be resolved in a competent court with jurisdiction over the matter.

Force Majeure

Ashstone Studios Support Portal is not liable for events beyond our control, including acts of God, war, terrorism, labor strikes, postal or communication disruptions, or shortages of infrastructure.

Severability & Non-Waiver

If a provision is found unlawful or unenforceable, the remainder of the Agreement remains in effect. Failure to enforce any provision does not waive the right to enforce it in the future.

Termination & Assignment

Ashstone Studios Support Portal reserves all rights to terminate access under this Agreement. You may not assign your rights or obligations without our written consent. We may assign our rights at our discretion.

Refund Policy

All themes are sold through the Shopify Theme Store, which means Shopify handles the entire purchase process — including refunds. As we don't have access to any billing information, we are unable to process refunds on our end.

Please note that themes are digital products. Once a purchase is complete, you receive instant access to the full codebase, which can be copied, modified, or used as a foundation for a new theme. For this reason, Shopify enforces a strict no-refund policy on all theme purchases.

To help you make a confident decision, all themes include a free trial period. This allows you to fully explore the theme and confirm it meets your needs before completing a purchase.

If you would still like to inquire about a refund, we recommend contacting Shopify Support directly. They are the only ones authorized to review and act on refund requests.

For full details on purchase policies, please refer to Shopify Terms and Conditions.

Theme License

A single theme purchase applies to one store only. If you operate multiple Shopify stores and wish to use the same theme across them, a separate license must be purchased for each store. The license issued at checkout is directly linked to the store account under which it was purchased and cannot be transferred or shared.

Please note that stores using a theme not purchased through the official Shopify Theme Store will lose access to support and free updates. In more serious cases, this may result in a DMCA claim and potential store suspension.

A Note on Piracy

Obtaining a theme from any source other than the Shopify Theme Store constitutes a violation of intellectual property rights, regardless of how it was acquired. Stores found to be in violation risk being taken offline, often without prior notice.

If your store was developed by a third party, it is strongly recommended to verify that the theme was purchased legitimately and properly linked to your store. As the store owner, you are ultimately responsible for ensuring compliance.