Choose the option that works best for you
Start a live chat and get real-time help from our support team. Share your question or concern and we'll get things sorted out on the spot.
By using this chat, you agree to our Privacy Policy.
Available 24 hours, Monday–Friday
We're always happy to help. Submit a ticket, share your question or concern, add any relevant details, and our support team will resolve it as quickly as possible.
Thank you, your request has been successfully submitted.
We will get back to you as soon as possible.
Privacy Policy
Introduction
Thank you for visiting Ashstone Studios Zendesk. We provide dedicated support and resources to enhance your experience with our products and services. This Privacy Policy explains how we collect, use, and protect your personal information when you use our support portal and services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, and any other details you provide when submitting a support ticket, creating an account, or contacting our team.
- Usage Data: Information on how you interact with our support portal, including pages visited, search queries within the Help Center, and device information.
- Cookies & Tracking: We use cookies and similar technologies to improve your experience, remember your preferences, and analyze site performance.
How We Use Your Information
We use your information to:
- Provide technical support and assistance through our Support Center.
- Manage and respond to support tickets and inquiries.
- Improve our products, services, and the overall customer support experience.
- Send updates regarding your support requests or newsletters if you have opted in.
Sharing of Information
We do not sell or rent your personal information. We may share your data:
- With third-party service providers (such as Zendesk) who help us operate this support portal and provide customer service.
- If required by law, legal processes, or to protect the rights and safety of Ashstone Studios.
Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. As this service is hosted via Zendesk, we also benefit from their industry-standard security protocols.
Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- Accessing the personal data we hold about you.
- Requesting corrections to inaccurate data or the deletion of your information.
- Withdrawing consent for marketing communications.
To exercise your rights or ask questions about your data, please contact us via our Support Center.